October 13, 2023
What is Freddy?
Freddy is Freshworks' artificial intelligence-powered virtual assistant that helps create captivating sales emails with just a few clicks.
Freddy, can help salespeople create quality emails with just one click. Users can enter the key subject of the email, and Freddy will suggest subject lines based on the preferred tone. It also builds the email copy based on the message provided. These emails can be used as individual or mass emails and also in sales workflows and sequences, plus it helps improve existing copy, allowing you to rephrase, amplify and improve the tone of the copy.
How to enable the feature?
1. Go to Freddy's settings from Administrator Settings.
2. From the Freddy section, you can view the features available for your account. Here, you can enable the Generate email on sales emails option and the Generate email body on sales emails option.
To generate an e-mail subject line, follow the steps below:
1. In the new email overlay, enter your message in the subject line text box. Click on the Freddy AI widget and choose Generate subject.
2. Freddy offers variations in different shades. Explore additional options on the next page. To continue with the subject line, choose the variation and click "Use Subject".
3- The chosen subject line is loaded in the subject line area.
To generate an email content, follow the steps below:
1. enter your detailed message in the email overlay and choose the "Generate Email" option in the Freddy AI drop-down menu.
2. Freddy offers variations in different shades. Explore additional options on the next page. To continue with the email copy, choose the variation and click "Use email".
3. The new content is added to the email, and you can continue with the email or make changes if necessary.
Provide detailed directions on what you want the subject line and email copy to look like. You can give directions to make it look like a question, the emotion you want to evoke, or keep the output below a certain word limit.